The original headline is about law firms losing cases due to intake gaps. I need to preserve key facts and make it punchy.

Short summary

72% of legal consumers move to another firm if they don't hear back within 24 hours, up from 66% a year prior. The article identifies key intake leaks: slow phone responses, inconsistent screening, unclear follow-up ownership, unconfirmed consultations, and lack of measurement. Firms that convert well respond quickly, give clear next steps, and track signed-client rates rather than just call volumes.

• •72% of legal consumers switch firms if no response within 24 hours
• •Common intake leaks include slow responses, inconsistent screening, and no measurement
• •Successful firms treat intake as a formal system with standards and clear ownership

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