The original title is "Engineering an Autonomous Support Loop with Aidbase and MCP"

Short summary

The article argues AI-powered customer support should be treated as an observability and orchestration problem rather than static RAG, and demonstrates how Aidbase's MCP server enables a self-healing support loop. By exposing write operations like add_aidbase_faq_item and add_aidbase_website_knowledge, developers can update knowledge bases directly from Cursor or Claude during the development workflow, eliminating manual context switching. The piece also covers management and testing tools for multi-bot configurations and programmatic chatbot interaction.

• •Aidbase MCP server exposes write tools that let agents update knowledge bases during development, not just query them
• •Workflow integrates documentation updates into the PR lifecycle, eliminating manual FAQ maintenance steps
• •Management and testing tools enable auditing multiple chatbots and programmatically validating bot responses from the IDE

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