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Dev.to
7/22/2026
One support call uncovers four bugs in our AI website builder

One support call uncovers four bugs in our AI website builder

Original: One Support Call, Four Bugs: A Postmortem on Our AI Website Builder

Short summary

A detailed postmortem of four interconnected bugs found in an AI website builder after a single customer support call. What appeared to be a simple CSS issue turned out to involve the drag-and-drop editor, CSS layout assumptions, the AI onboarding pipeline, and the database ORM. The article walks through each bug in discovery order, highlighting how container queries solve responsive layout issues that media queries cannot.

  • •Single support call uncovered four bugs across editor, CSS, AI pipeline, and ORM
  • •CSS media queries fail when component width is decoupled from viewport — container queries fix this
  • •Postmortem demonstrates how surface-level bug reports can mask deeper stack-wide issues

Generated with AI, which can make mistakes.

#ai-tools
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