Build a Feedback Channel That Doesn't Become Another Abandoned Inbox

Short summary

A practical guide to building a feedback routing and triage system around GitHub using a SUPPORT.md contract, issue templates, and contact links. Covers separating bugs, questions, security reports, and private messages into appropriate public or private channels. Includes copy-pasteable config for GitHub issue templates and a review cadence recommendation.

• •Define a routing table mapping message types to public or private destinations
• •Use SUPPORT.md and GitHub issue templates to enforce the workflow
• •Set a review cadence and disable blank issues to reduce ambiguity

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