Build a Feedback Channel That Does Not Become Another Abandoned Inbox

Short summary

This tutorial shows how to build a structured feedback routing system for open-source repositories using GitHub Issue Forms, discussion forums, and a scheduled triage action. It provides concrete templates for SUPPORT.md, README sections, and bug report forms with explicit ownership and response expectations. The design prevents feedback inboxes from becoming abandoned by separating request types into channels with clear owners and review schedules.

• •Route feedback by type: bugs to issue forms, questions to discussions, vulnerabilities to private channels
• •Add SUPPORT.md with realistic triage timelines and scope boundaries
• •Use a scheduled GitHub Action to detect overdue triage and keep the system accountable

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