Consumers Aren’t Ready To Delegate Payments To AI Agents

Short summary

Forrester research reveals that while AI agents will soon be capable of autonomous shopping and payments, most consumers today are unwilling to grant payment authority to AI due to trust concerns. Trust barriers represent the primary obstacle to consumer adoption of AI-powered payment delegation capabilities. This finding highlights a critical challenge for companies developing autonomous payment and shopping AI products, underscoring the necessity of building consumer confidence before these technologies can achieve mainstream adoption.

• •Consumers distrust AI agents with payment authority despite emerging capabilities
• •Trust is the primary barrier to adoption of autonomous payment delegation
• •Strategic challenge for companies building AI-powered payment and shopping products

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