Governments must move beyond AI pilots to redesign public services: McKinsey

Short summary

McKinsey argues that governments must move beyond isolated AI pilot projects and redesign public-sector processes end-to-end to realize AI's full value. A four-step mission-outcome approach is recommended, with emphasis on addressing data and system challenges that currently lag private-sector adoption. Scaling requires sustained investment in adoption, training, and systemic process change rather than incremental experiments.

• •Governments should move beyond isolated AI pilots to full process redesign
• •Public sector AI adoption lags due to data and system challenges
• •A four-step mission-outcome approach with investment in training is recommended

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