Governments must move beyond AI pilots to redesign public services: McKinsey

Short summary

A McKinsey report finds the public sector lags in AI adoption with an AI Quotient score of 28 versus a global average of 33. McKinsey urges governments to move beyond pilot projects and fundamentally redesign public services around AI capabilities. The report highlights a widening gap between public-sector AI maturity and other industries.

• •Public sector AI Quotient is 28 vs global average of 33
• •McKinsey calls for governments to move beyond pilots to full service redesign
• •Public sector remains behind other industries in AI adoption

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