How Omio is building the future of conversational travel

Short summary

Omio reimagined its travel platform by moving from search-based booking to conversational discovery using ChatGPT and the OpenAI API. CTO Tomas Vocetka explains how this AI-native shift accelerated product development, enabled rapid experimentation, and transformed team operations. The case study illustrates how integrating real-time data with conversational AI fundamentally rethinks customer experience.

• •Omio shifted from search-based to conversational travel booking using OpenAI tools
• •AI-native architecture accelerated product development and team operations
• •Real-time transportation data + conversational AI improved customer discovery

Generated with AI, which can make mistakes.